PHOENIX STAR GLASS 

Welcome to Phoenix Star’s online store, your go-to smoke shop. Here, you’ll find a wide range of top-quality glass bongs, glycerin coil bongs, dab rigs, hand pipes, and other smoking accessories in every style you can imagine. We’re committed to delivering exceptional quality and ensuring our customers are satisfied with every purchase.
 

Frequently Asked Questions about Phoenix Star:

1. What does Phoenix Star do?

Phoenix Star has been dedicated to creating innovative, high-quality glass smoking accessories since 2007. We handle retail, wholesale, and OEM services worldwide from our factory, and we offer custom options as well. Learn more about Phoenix Star

2. Is Phoenix Star good glass?

Absolutely! Our glass smoking devices are made from food-grade borosilicate glass, known for its durability and heat resistance. We offer various thicknesses, from the standard 5mm to the robust 7mm, and even up to extra-thick 9mm for exceptional durability. Some of our products use American Northstar Glass Rod, renowned for its quality and vibrant colors. Check out our social media to see videos demonstrating the toughness of our glass bongs—they’re so sturdy we use them as hammers!

3. Is Phoenix Star a Chinese company?

Yes, we are proudly Chinese, though many people mistakenly think we're an American brand. We’re excited to show that the high-quality glass bongs and smoking accessories you enjoy are crafted right here in China. The perception of 'Made in China' is shifting, and it’s now recognized for quality and craftsmanship. We’re dedicated to earning your trust with our commitment to excellence.

4. Can I follow Phoenix Star on social media?

Definitely! You can find us on Facebook, Instagram, YouTube, and Twitter Follow us to stay updated on our latest promotions, new product releases, and interesting content. We can’t wait to connect with you and be part of your social community.

5. Are there warranties or after-sales services when purchasing products from Phoenix Star?

Yes, but please note that our after-sales service covers only purchases made directly from our website.
 

If your order arrives damaged or broken, contact us within 2 days with a photo of the item next to the package, showing the shipping label. We’ll review your case and either send a replacement or provide store credit.

If the damage happens during use, reach out to us, and we’ll give you a special discount for a replacement. For more details, check out Our Replacement Policy

We hope this helps clarify things about Phoenix Star. If you’re ready to place an order but have more questions, be sure to check out our 'How to Order' guide, 'FAQ', and 'Shipping Policy'. Feel free to contact us anytime, preferably via email, if you need further assistance.