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Shipping Policy

Free Shipping Conditions

Shipping Method	Shipping Price	Shipping Time	Conditions
USPS	Free	10 to 20 days	All U.S. Orders (Alaska, Hawaii and Puerto Rico are excluded.)
DHL	Free	5 to 10 days	Order $99+
DHL	$20	5 to 10 day	Order < $99

We offer Free shipping by USPS for all of our U.S. orders, Alaska, Hawaii and Puerto Rico are excluded.

For international orders and orders from United States of Alaska, Hawaii and Puerto Rico, we provide free shipping by DHL express for order over $99. If your order is below $99, you need to pay $20 for the shipping fee by DHL.

We ship everywhere in the United States, as well as a handful of international countries! We ship to Andorra, Australia, Bahrain, Belgium, Brunei, Cambodia, Canada, Cyprus, Denmark, Estonia, France, Gibraltar, Greece, Iceland, Indonesia, Ireland, Italy, Japan, Jordan, Korea, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherland, New Zealand, Norway, Pakistan, Philippines, San Marino, Singapore, Slovakia, Sweden, Thailand, United Arab Emirates, Vatican City State, Vietnam.

Note: we do not provide free shipping for wholesale orders.

Delivery Time

Delivery time includes the processing time for packing up and the shipping time. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. In general, your package will be sent out with 1 or 2 business days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Tracking numbers are sent out via email once the package is processed. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool here.

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece. Broken packages must be photographed and documented before a return package will be sent out. PhoenixStar must be informed of the break within two days of the customer receiving the package.

Please note:

For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.

Please dispose of all broken glass carefully and responsibly. PhoenixStar is not liable for any harm inflicted by broken glass products.

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Shipping Policy

Free Shipping Conditions

Delivery Time

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece. Broken packages must be photographed and documented before a return package will be sent out. PhoenixStar must be informed of the break within two days of the customer receiving the package.