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Can I get replacement part from you?
Yes, we can offer replacement top part, bottom part or other accessory part for your broken bongs & pipes. You can send your product photo or SKU to our customer service via email and we will provide solutions for you. 


How long do I need to freeze the coil for and do I need to be concerned about it breaking in the freezer if I forget to take it out?
We recommend freezing the coils for 1-hour, but if you just wanted a few quick hits you can go shorter. It's okay to leave the glycerin coils in the freezer in 24 hours. Glycerin doesn't expand / contract like water so there's no added pressure on the glass.

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