Online Smoke Shop- Original Design & Free Shipping

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Welcome to the Phoenix Star’s retail site, your online smoke shop. Here, you can purchase a variety of high-quality glass bongs, glycerin coil bongs, dab rigs, hand pipes, and other smoking accessories in any style you prefer. Our commitment to quality and customer satisfaction is at the heart of everything we do.

Frequently Asked Questions about Phoenix Star:

What does Phoenix Star do?
Since our establishment in 2007, Phoenix Star has been devoted to crafting innovative, high-quality glass smoking accessories. With our factory, we offer global retail, Wholesale, and OEM for smoking tools. Custom services are also available. Learn more about Phoenix Star

Is Phoenix Star good glass?
All of our glass smoking devices are meticulously crafted from food-grade borosilicate glass, renowned for its durability and heat resistance. We offer a range of thicknesses from the common 5mm to the sturdier 7mm, and even up to extra-thick 9mm, ensuring exceptional longevity. And American Northstar Glass Rod, known for its quality and vibrant colors, is used in some of our dab rigs, hand pipes, and bowls. You can check out videos on our social media where we demonstrate the strength of our glass bongs by using them as hammers.

Is Phoenix Star a Chinese company?
Yes, despite a common misconception that Phoenix Star is an American brand, we are proud to be a Chinese company. Many of our customers are pleasantly surprised to learn that the high-quality glass bongs and smoking accessories on their hands are crafted in China.

Historically, 'Made in China' has faced skepticism on the global stage, but now, it is reshaping global perceptions. 'Made in China' is becoming synonymous with quality and excellent craftsmanship. All companies dedicated to creating quality products are trustworthy, regardless of nationality.

Phoenix Star stands as a testament to this belief, committed to earning the trust of our customers worldwide through our dedication to excellence.

Can I follow Phoenix Star on social media?
Absolutely! We have a vibrant presence on various social platforms. Connect with us on Facebook, Instagram, YouTube, and Twitter to stay updated with our latest promotions, new product releases, and engaging content. We look forward to sharing our journey with you and being a part of your social community.

Are there warranties or after-sales services when purchasing products from Phoenix Star?
Absolutely, but please note that our after-sales service applies exclusively to products purchased directly from our website.
If your order from Phoenix Star arrives broken or damaged, please contact us within 2 days. Be sure to include a photo of the item next to your package, ensuring the shipping label is visible. Upon receiving and reviewing your report, we will either send a replacement or provide store credit.

If the damage occurred accidentally during use, just reach out to us, and we'll offer you a special one-time discount to help you get a replacement. Find more at Our Replacement Policy

We hope these questions have provided a clearer understanding into Phoenix Star. If you're ready to place an order but have further questions, be sure to review 'How to Order' guide, 'FAQ', and 'Shipping Policy'. Should you have any additional questions or need assistance, please don't hesitate to contact us at your convenience. It's best to do it via email.

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